FAQs

I’m unable to see pharmaceutical products on the website.

You must have an active account with us to view pharmaceutical products.

  • If you do not have an account: Please call (800) 693-9076 to place your first order.
  • If you already have an account: Make sure you are logged in by clicking the profile icon on the website.

I am not a medical professional. Can I order products?

You may order non-RX products only.

I don’t have pharmaceutical privileges with my license (RNs, CNAs, Estheticians). Can I order injectables?

To purchase pharmaceuticals, you will need to work under a medical director. Please check with your state board to ensure compliance with your state’s licensing requirements.

Can pharmaceutical products be shipped to my home?

Yes, as long as you have a business related to your injectable practice registered to your residential address (e.g., an LLC or S-Corp).

Can products be shipped to a UPS store, FedEx store, post office, hotel, or forwarding warehouse?

No. We cannot ship to UPS/FedEx stores, PO boxes, hotels, or package-forwarding warehouses.

I submitted all required paperwork. How long until my order ships?

The verification and approval process for new accounts can take up to one week. Once approved, your order will ship.

I received an email that my account is approved. Do I need to place my order again?

No. Your order will automatically be processed once your account is approved, provided all documentation and payment information have been submitted.

Can I have multiple addresses on my account?

Yes. You may have multiple verified addresses.
To add an address, please fill out the form at the provided link and indicate that you would like to add an address.

Please note: Changing your address in your online profile does not add an address to our system. Proper documentation is required.

How do I change the address on my account?

To change an existing account address, you must complete the verification and approval process again.
Please fill out the form at the provided link and indicate that you would like to update your address.

Reminder: Updating your address online does not update it in our system—we must have the proper documentation.

How do I place an order?

  • Non-pharmaceutical products: You may order online anytime.
  • First-time pharmaceutical order: Call (800) 693-9076. Our team will take your order and guide you through setting up an account.
  • After your first pharmaceutical order: You may order online at www.statdds.com, by calling (800) 693-9076, or by emailing customerservice@statdds.com.

Are there any promotions or special offers?

Please call (800) 693-9076 for current specials.

How do I order saline?

  • Case of saline: May be ordered online as a pharmaceutical product.
  • Individual vials: Must be ordered by calling (800) 693-9076 or emailing customerservice@statdds.com.
    These ship separately and incur an additional shipping charge. Typical delivery time is 7–10 business days.

Can I change my online order or upgrade shipping?

We are unable to edit online orders.
If your order has not yet been processed or shipped, we can cancel and refund it.
Please call (800) 693-9076, option 3 for assistance.

Shipping Policy

  • Hylenex Orders:
    Ships overnight at no extra charge Monday–Wednesday.
    Orders placed after 3:00 PM Wednesday ship the following Monday.
    Hylenex requires refrigeration upon arrival.
  • New customers or address changes:
    Expedited shipping is unavailable until account approval is complete.
  • Cutoff Times:
    • Online Orders: 3:00 PM EST
    • Phone/Email/Fax Orders: 4:00 PM EST
  • Shipping Restrictions:
    We cannot ship to UPS/FedEx stores, hotels, PO boxes, or forwarding warehouses.
    We currently ship within the United States only.
  • Standard Shipping:
    2–5 business days (excluding carrier delays). STATDDS is not responsible for shipping delays.
  • Expedited Shipping:
    Available at an additional cost and must be selected at checkout.
  • Holiday Season:
    Shipping delays are more common. Please order in advance during this time.
  • Signature Required:
    All packages require a signature upon delivery.

Return Policy

Non-Returnable Items:
All pharmaceutical/injectable products, including:
Xeomin, Dermal Fillers, BLT, Medical Emergency Kits and supplies, Bacteriostatic Saline, Lidocaine, Hylenex.
Returns may be accepted case-by-case pending StatDDS management approval.

Returnable Items:
All other unopened items may be returned within 30 days.

We accept returns only for products that are:

  • Damaged in transit, or
  • Defective upon receipt.

A Return Material Authorization (RMA) is required. Items must include original packaging and be unused (except for reported defects).

Returns not due to a StatDDS/UPS/HealthSource error may incur:

  • 5% restocking fee, and
  • Shipping cost deduction.

Exchanges

To request an exchange, contact Customer Service. Approval is case-by-case and based on availability and inspection.

Exchanges may be offered if:

  • The wrong item was shipped, or
  • An incorrect size/variation was ordered.

A 5% restocking fee and shipping charges may apply.