All pharmaceuticals/injectables products are non-returnable.

Products listed below are not returnable.

Xeomin, Dermal Fillers, BLT, Medical Emergency Kit and supplies, Bacteriostatic Saline, Lidocaine, Vitrase

If your order contains Vitrase, it requires refrigeration and will be shipped overnight. It will need refrigerated upon receipt.

Returnable Items:

Items other than those listed above may be returned, unopened, within 30 days of receipt of product. Returns are subject to a 5% restocking fee and shipping cost deducted from your return.

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.